We aspire to serve homeowners in hundreds of markets as the country's leading provider of concierge maintenance services. We do that by partnering with exceptional leaders who are capable of building decades-long relationships with their teams, their customers, and their subcontractors.
As a subsidiary of Newbury Franklin, we are incentivized to build companies, not flip them. Sustainable value creation over multiple decades is the guiding principle of Newbury Franklin’s investment strategy. That mindset-and corresponding capital structure-enables its businesses to focus on the long-term.
Newbury Franklin Home Service’s ownership group combines decades of experience on both Wall Street and Main Street. The team has invested in or analyzed thousands of deals and grown services businesses as operators themselves.
We prioritize partnership with great companies built by high-character entrepreneurs. That means we’re willing to meet small business leaders where they are and craft solutions that make sense. Often, that means we’ll help founders transition to retirement after a life spent building a great business. But in situations where acquisition doesn’t make sense, we’re happy to serve as a growth partner.
The entrepreneurs who build profitable residential services businesses have a unique skillset: they’re technically competent, bold enough to start a company from scratch, have an obsession with quality and customer service grounded in the pride of ownership, and the ability to grow an awesome team and trusted network of service partners. They’re also steeped in the communities where they’ve built their businesses. Our success will be determined by how well we partner with and sustain such high-quality on-the-ground leadership.
Often, small business owners would prefer to be out in the field doing work and interacting with customers rather than stuck in the office. By offering relevant, centralized services such as technology, training, human resources, and finance and accounting, we empower local leaders and their teams to focus on serving customers and growing their businesses.
Caring for a home is harder and more unpleasant than it should be. We aim to offer customers a single, friendly, local point of contact to care for all of their residential services needs, and to leave customers feeling good about the experience. That means combining the efficient customer service of a large business with the human connection of a local business. In short: it means a commitment to hospitality at scale.
We trusted Newbury Franklin Home Services would maintain the tradition we built over 30 years. And, since closing, the team at NFHS has proven to do just that. NFHS makes for a great business partner and is a great steward of our business.”